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Many organisations are unsure about whether online social media is an appropriate way for them to build their brand. As I mentioned in my previous blog, social media is not right for every brand and finding the right type of social media is critical to developing your brand successfully.  If you’re interested in developing your brand using interactive online ‘conversations’, then social media is right for you.

There are many benefits for using social media to develop brands online:

1. Low cost – Social media marketing is very appealing to organisations due to its low cost investment. The majority of social media sites are free to join so it only costs your time to build your brand effectively online.
2. Wide audience – Social media sites can reach a large audience, especially the major sites such as Facebook.  Social media is increasingly being used, with the majority of internet users becoming a member of a social media site. For example, Facebook now has over 200,000,000 active users (http://thefuturebuzz.com/2009/01/12/social-media-web-20-internet-numbers-stats/). Social media sites used to be associated with the student community but it has now attracted a wide range of ages with different demographics. Niche social media sites have a huge potential due to their diverse audience.
3. Loyalty – Building a strong brand community online is likely to encourage brand loyalty among members due to the relationship building advantage. Consumers often affiliate with the brand and become part of the brand so they are more likely to trust the brand and recommend the brand to others.
4. Increased traffic – By developing online relationships with social media users, they are more likely to visit your website and increase the traffic to your website.
5. Immediate – Social media has the ability to share information almost instantly so consumers are always up to date with the latest news. Social media can help monitor any negative comments online, such as by using Google Alerts, in order to quickly respond and avoid the brand’s reputation from being tarnished. Social media helps to manage the reputation of your brand online to make sure the desired image is being created.
6. Increased awareness – Due to the increased popularity and reach of social media, consumers are increasingly becoming aware of brands and are using social media as an alternative to find out more about your brand compared to traditional methods.
7. Market Research – Social media can be used as a great way for collecting market research due to its potential to monitor a large audience in one place.

As I mentioned in my last blog post, social media is a great way to help build and develop brands online. However, finding the right type of social media is critical to developing your brand successfully.

Social media is about interaction and dialogue and the conversations your audience have about your brand. It is extremely important you choose a social media site which your audience use and has the key features that you require.  Choosing the most popular social media site may be ineffective if it doesn’t include the features which you need. Also, not every brand is a conversation starter so social media may not be for everyone.

The key things to consider when choosing which social media sites are right for you are:

• Target Audience – It is important to find out which social media sites your target audience use.  By researching the user’s demographics in their profiles on different social media sites, you can find out which social media to target to reach your specific demographic.

If your brand is in a specialist industry it is important to choose a social media site aimed at that niche market as it will help build high quality relationships with the relevant audience.  For example, if you want to develop you restaurant online a popular social media site you may choose to use is: http://www.fohboh.com/

• Choosing relevant content – Make sure your content is relevant to your target audience by looking at the content on the social media sites which your audience use.  If your content is interesting and relevant to your audience they are more likely to join your online brand community.

• Your objectives – Find out what features different social media sites offer and whether they will meet your objectives. If your main objective is to network, you may want to choose a social media site that allows you to send messages and share links with other users and create groups. As social media is used to interact and develop conversations, it is important that this is a key objective.

These important considerations will help you decide which social media site is appropriate to build your brand. Ideally, choose a general social media aimed at a large audience to increase your brand awareness but also focus on a niche site to help build your brand and relationships.

Social media sites, such as Facebook and Twitter, are increasingly being used by organisations to help build and develop their brand online. Branding is essential for organisations to stand out and develop a superior status.

The brand’s personality must be clearly conveyed so that consumers can relate to the brand as it is the consumer who ultimately creates the brand’s meaning. One key way which social media helps develop the brand personality is by creating a community which allows consumers to affiliate and become part of the brand. By building the brand online, loyal communities are likely to develop with consumers who trust your brand. However, organisations have to ensure they are genuine about communicating the brand’s personality to avoid confusion and so consumers can relate to the brand and feel that it matches their personality.

There are several key things to do to ensure you successfully use social media to build your brand:

• Define your objectives – Define how you want to use social media to develop your brand. Social media will not have long term benefits to your brand if you do not have a clearly defined objective of how you want to position your brand
• Identify your target audience – Once you have determined your target audience, you can choose the appropriate social media sites to reach that audience. You can then create targeted and relevant content for your audience so they will be interested in joining your brand community. For example, if you want to develop a fashion brand online you may want to target a community interested in fashion, such as Fashion Network.
• Networking – By actively networking with other social media users, relationships are more likely to develop with your target audience, who will visit your site and help build your brand.
• Link Building – By including links to relevant sites with a similar or higher status to your own will potentially increase your own status and traffic due to developing a positive association.  By including frequent referrals in your own blog posts, other social media users are likely to reciprocate and refer to you as well. This will ultimately help develop your brand community.
• Monitor your reputation – To make sure you reach your branding objectives in using social media you have to monitor what other social media users are saying about you. This way you ensure you are conveying your intended message and you are creating the right brand image.

By following these key tips, you can use social media to successfully develop your brand online.